Refund policy

The Client or User is expressly informed that, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the Client or User, depending on the product purchased, may return the product purchased on the Web up to 14 days after receiving the product, exercising their right of withdrawal. To request withdrawal, the Client must contact the telephone number 928 490 489 or by email at pedidosweb@adventiapharma.com and send the information that is requested for the withdrawal process.

Natural persons acting for a purpose related to their commercial, business, trade or profession, legal persons and entities without legal personality acting for profit in an area related to a commercial or business activity, nor will any other right recognized in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other laws complementary, as they do not have the legal status of consumer or user.

The right of withdrawal shall not apply to contracts that refer to: (i) the supply of goods that may deteriorate or expire quickly; (ii) the supply of sealed goods that have been unsealed; (iii) the supply of goods that, after delivery and taking into account their nature, have been mixed inseparably with other goods. For reasons of health protection and hygiene, returns of food supplements are not accepted. These types of products are not suitable for being returned since control of their quality is lost.

Return due to defective product: If the product sent is not a food supplement, in the event that the Customer or User receives the defective order, they have the right to return it and must notify ADVENTIA by sending an email to pedidosweb@adventiapharma.com, describing the defect and accompanied by photos.

ADVENTIA will contact the Client or User to indicate the steps to follow to make the change. In these cases, the return costs will be paid by the Client or User until it is verified by ADVENTIA that the damage was not caused by the Client or User.

If it is verified that the order was indeed damaged, and that it was not caused by the Client or User, the product will be replaced and the expenses incurred with the return will be paid, provided that it has been made in accordance with the return instructions given by ADVENTIA.

If the Client or User wishes to make an exchange for another item, the costs of the new shipment will not be assumed by ADVENTIA.

If the shipment is made outside of Spain, the shipping and return costs of the returns will be borne by the Client or User in all cases.

Exceptionally, ADVENTIA may, optionally, grant a discount on the price or the return of all economic amounts paid.

In case you receive the product with damage caused during transport, it is important that you take some photographs of the packaging and the damage that support a possible claim with the transport company

Return for wrong product: In the event that a product has been sent that by mistake does not respond to the order, the Client or User must notify ADVENTIA within the first 24 hours after receiving the order. order by sending an email to pedidosweb@adventiapharmacom, reporting the error in the shipment. Claims are not allowed after 14 days from receipt of the order.

ADVENTIA will contact the Client or User to indicate the steps to follow in returning the wrong product and the control procedure will be initiated in ADVENTIA verifying the stocks, batches, weights, verifying that the returned product has been in stock and other security measures that are in place to ensure correct shipments. Therefore, in these cases, until they are completely sure that it is an ADVENTIA error, the Client or User must return the wrong product and pay the return costs.

In the event that the error is verified by ADVENTIA, it will proceed to send the correct product and pay the return costs previously paid by the Client or User. Note: the wrongly shipped product must be in good condition and keep its seal intact. If it is defective or the seal is open, ADVENTIA will not refund the amount for the return costs.

If the shipment is made outside of Spain, the shipping and return costs of the returns will be borne by the Client or User in all cases.

Returning a product for unjustified reasons: If the product sent is not a food supplement, in the event that the Client or User wants to return the product for unjustified reasons, they have 14 calendar days from the date of delivery of the order. ADVENTIA will indicate the steps to follow to return the product. After receiving and verifying that the product is in perfect condition and unsealed at the ADVENTIA facilities, we will pay the amount corresponding to the price paid by the Client or User at the time of purchase.

The refund of the amount of the returned product will be paid in the same form of payment that the Client or User made the purchase within a maximum period of 14 calendar days after receipt of the returned product. In any case, ADVENTIA will not refund the amount or reship the product until the receipt and condition of the product, packaging and accessories of the item(s) being returned or exchanged have been verified.

In case of return of the product for unjustified reasons, it is expressly reported that, by virtue of articles 97.1.j) and 108 of Royal Legislative Decree 1/2007, of November 16, Consolidated Text of the General Law for the Defense of consumers and users, it will be the Client or User who will assume the expenses and costs of returning the good.

If the shipment is made outside of Spain, the shipping and return costs of the returns will be borne by the Client or User in all cases.

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